PRIVACY POLICY

Last Updated: 09 October 2025

1. Introduction

[Your Company Name] ("we," "us," or "our") is committed to protecting the privacy and security of your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, including when you complete our prospective client survey.

We act as the Data Controller of your personal data. We comply with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

2. Information We Collect

We collect information directly from you when you complete our survey, and indirectly when you use our website.

A. Data Collected via the "RISE System Suitability Survey"

When you fill out our survey, you voluntarily provide us with the following categories of personal data and property data:

CategorySpecific Data ElementsPurpose & Lawful BasisContact DataFirst Name, Last Name, Email, Phone, Address Line 1, Address Line 2, City, County, Country, Eircode/Postcode.Purpose: To contact you regarding your project, provide a customised design/quote, and send marketing information (if you consent). Basis: Consent (for marketing) and Performance of a Contract/Pre-Contractual Steps (to provide a quote/service).Property DataHouse Type, No. of Stories, No. of Bedrooms, Existing Floor Area (m²), Building Energy Rating (BER), Eircode.Purpose: To use with our digital platform to automate design and feasibility analysis for the RISE System. Basis: Performance of a Contract/Pre-Contractual Steps (essential for creating a proposal).Energy Use DataHome Heating Type (Oil Boiler, Gas Boiler, Solid Fuel, Electric Heat Pump), Annual Oil Consumption (Litres), Annual Electricity Consumption (kWh), Solar PV Installed (kW), Electricity Meter Number (MPRN).Purpose: To accurately model your current energy consumption and calculate the potential energy/cost savings and optimal design of a retrofit/extension. Basis: Performance of a Contract/Pre-Contractual Steps and Legitimate Interest (improving our system's accuracy).Car Use DataNo. of cars/vans, Highest Mileage Car Reg No., Make, Model, Fuel Type, Average Annual Mileage (km), Existing EV charger at home.Purpose: To assess the potential for integrating EV charging and energy storage solutions into your project design. Basis: Performance of a Contract/Pre-Contractual Steps.Project IntentPlanning to retrofit/extend (Next 3/6/9/12/18 months, Thinking about it, No plans), Interest in RISE System.Purpose: To qualify your project for sales prioritisation and service follow-up. Basis: Legitimate Interest (efficient business operation).

B. Data Collected Automatically

When you access our website, we may automatically collect non-personal data and limited personal data:

  • Technical Data: IP address, browser type and version, time zone setting, operating system and platform.

  • Usage Data (via Cookies): Information about how you use our website, including pages visited, time spent on pages, and referring sites.

3. How We Use Your Information

We use the information we collect for the following purposes and under the following legal bases:

Purpose of ProcessingLawful Basis for Processing (GDPR Article 6)To Provide Design FeasibilityPerformance of a Contract / Pre-Contractual Steps: Your survey data is necessary to generate a specific, customised report and initial design proposal for your home using our digital platform.To Communicate with YouPerformance of a Contract / Pre-Contractual Steps: To respond to your inquiries, send you project updates, quotes, and documentation.For Marketing & PromotionConsent: If you opt-in, to send you our newsletter, updates on the RISE System, and promotional materials. You have the right to withdraw this consent at any time.To Improve Our ServicesLegitimate Interest: To analyse the aggregated and anonymised survey data to continually refine the RISE System design (natural panels, MMC kit, digital platform) and marketing strategy.To Maintain SecurityLegitimate Interest and Legal Obligation: To protect the website and our systems from fraud and unauthorised access.

4. How We Share Your Information

We do not sell your personal data to any third parties. We may share your data with the following parties:

  • Service Providers: We engage trusted third-party service providers (e.g., cloud hosting, email service providers, analytics tools) to help us operate our business. These providers are bound by strict contractual terms to process your data only on our instructions and to maintain its security.

  • RISE System Partners: If your project moves forward, we may share relevant property and design data (e.g., floor area, eircode, proposed design) with our certified suppliers, panel manufacturers, or installation partners to facilitate a quote, survey, or installation. This sharing is based on the Performance of a Contract with you.

  • Legal & Compliance: We may disclose your information if required to do so by law, to respond to legal process, or to protect our rights, property, or safety.

5. Data Retention

We retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy, including for satisfying any legal, accounting, or reporting requirements.

  • Prospective Clients (Survey Data): If you do not proceed with a project, we will typically retain your survey data for a period of [12-24 months] to allow for follow-up and analysis, after which it will be anonymised or securely deleted, unless you have consented to receive marketing materials, in which case we will retain the minimum necessary data until you withdraw consent.

  • Contracted Clients: Data related to a completed project will be retained for the duration required by our professional indemnity and warranty obligations, typically [7-10 years].

6. Your Data Protection Rights (GDPR)

Under GDPR, you have the following rights regarding your personal data:

  1. The Right to Access – You have the right to request copies of your personal data.

  2. The Right to Rectification – You have the right to request that we correct any information you believe is inaccurate or incomplete.

  3. The Right to Erasure – You have the right to request that we erase your personal data, under certain conditions.

  4. The Right to Restrict Processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

  5. The Right to Object to Processing – You have the right to object to our processing of your personal data, under certain conditions.

  6. The Right to Data Portability – You have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

  7. The Right to Withdraw Consent – Where our lawful basis for processing is consent, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the details in Section 8.

7. Cookies

Our website uses 'cookies' to enhance your experience. Cookies are small files placed on your device. We use them for:

  • Necessary Cookies: Required for the website and survey functionality.

  • Analytics Cookies: To track and analyse website traffic and user behaviour (e.g., Google Analytics).

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. Note that if you disable or refuse cookies, some parts of the website may become inaccessible or not function properly.

8. Contact Information

If you have any questions about this Privacy Policy, your data, or would like to exercise any of your rights, please contact us:

RISE

Email: studio@hugothompson.ie

Phone: 087 7741062

How to Contact the Supervisory Authority

If you are a resident in the European Economic Area (EEA) and believe that we have not been able to assist with your concerns, you have the right to lodge a complaint with the relevant Data Protection Supervisory Authority.

  • If you are based in Ireland: The Data Protection Commission (DPC).

  • If you are based elsewhere in the EEA: The local Data Protection Authority in your country.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. You are advised to review this Privacy Policy periodically for any changes.